1. Booking Confirmation     

The Coachman Caravan Park enters into a contract with you when we confirm your booking. When you make the booking, you warrant that you have the authority of all persons in your party to book on their behalf, and will indemnify The Coachman Caravan Park against all loss and damage arising directly or indirectly, from any act or default by yourself or any person or animal accompanying you. As party leader you warrant that you will make all persons associated with your party fully aware of their responsibilities.

Bookings are not transferable.

Please note that staying on The Coachman Caravan Park land is restricted to the areas designated as pitches. Caravans in other areas are not permitted.

The Coachman Caravan Park is not liable for any loss or damage to your property and in making a booking with us you free and relieve The Coachman Caravan Park of any claim arising out of this booking.

2. Services, Features and Facilities    

Information about features, facilities or services at your holiday location is, to the best of our knowledge and belief, accurate at time of publication of the brochure and website, but some of these features, facilities and services may not be available at the time you take your holiday.

As our site is located in a natural environment, we cannot accept responsibility for any damage, injury or inconvenience caused by wildlife or weather.

Barbecues can only be used if they are raised off the ground. As our park is in the countryside, the use of barbecues may be restricted during periods of dry weather.

The holidaymaker undertakes to leave the facilities and its contents in the same condition as found at commencement of the holiday. The site must be left in the same state of cleanliness as found.

3. Payment & Booking

Full payment is required if your stay is either short (Less than 3 nights) or is within 2 months of booking. For booking outside these criteria a minimum part payment of 50% is required upon booking.  Space for one attached single awning is included in the pitch price... There is an extra charge for additional adults and vehicles, boats, trailers etc, which must be paid at time of booking. During bank holidays and busy times, extras must be pre-booked, otherwise we cannot guarantee there will be space for these. The Site Manager reserves the right to ask you to remove any windbreaks. Bank Holidays are subject to a three night minimum stay and other events may have separate booking conditions. All at the discretion of the management.

Payment cards are accepted on the basis that they are authorised by the customer for all charges incurred under this booking if not cleared by another method.

We do not make a charge for processing debit cards.

4. Cancellation    

If you wish to cancel your booking, notice must be given to our address, see below or contact details. If you cancel your stay you will lose your payment / part payment unless monies paid are allocated to a further booking, providing a vacancy is available for the dates required. Every effort will be made to re- schedule your stay.  In the unlikely event that The Coachman Caravan Park cannot accommodate you for any future dates then you will lose your payment.
.

The failure of your vehicle to make it to our park is not our responsibility & will incur the full booking fee.

Our customers visit our site to enjoy the peace and tranquility of the countryside. If anyone does not respect this, the Site Manager reserves the right to refuse them admission or ask them to leave the site at any time, forefitting any nights unused. The Site Management also reserves the right to refuse entry to the site to caravans over 6 metres in length, commercial vehicles & units that are not professionally fully converted.

5. Amendments    

We advise all guests to arrange for insurance against the costs that will be incurred in the event of cancellation. Amendments to your booking can be made up to thirty days before the start of your holiday, and are subject to availability, for an administration fee. Within thirty days, amendments will only be made in exceptional circumstances, at the discretion of The Coachman Caravan Park. Amendments are not accepted after your holiday has started. Note that no refunds will be given in the case of adverse weather.

6. Pricing    

The Price will be quoted at the time of booking and will be maintained, subject to there being no change to the details of the booking or changes to the regulatory or tax regimes in force.

A full price list is available on request from The Coachman Caravan Park.

Bookings of three nights or less must paid in full at the time of booking. Bookings of 4 or more nights will require a part payment. Failure to pay the balance on the day of arrival will result in the cancellation of the booking. Bookings for special events, particular seasons or contracts may have their own payment terms which will be explained at the time of booking.

7. Arrival and Departure    

You can arrive on site from midday to 6pm on your date of arrival.

Where you have made an advance booking, we reserve the right to re-book the pitch if you do not arrive by 7pm on the first day of your booking unless a late arrival has been previously agreed.

No vehicle traffic is permitted on sites between 11pm and 7am. If you arrive after this, you may not be able to drive to your pitch.

Pitches must be vacated by midday on the day of departure. When pitching, please ensure that you are within the boundaries of your pitch.

An additional charge may be made for all arrivals before noon & after 7pm.

Pitches are pre allocated prior to arrival, you may request a specific pitch or pitch type, however this cannot be guaranteed. If you have booked more than one pitch, we cannot guarantee that all pitches will be together.

8. Minimum Age    

We can only accept bookings for parties where all members are aged 18 years or older.

Visitors under 18 years of age are not allowed onto the park. You may meet your guests in the car park briefly, before departing in your vehicles.

9. Dogs    

We accept dogs on condition that they are on a lead at all times and that they are exercised outside the park area. The pitch price includes up to two dogs per pitch. All traces of their presence must be removed before you leave and any fouling must be collected and disposed of immediately. Dogs must not be left on site unattended.

Dog owners are reminded that farmers have the right to shoot dogs worrying their animals.

10. Data    

We collect data for use internally in connection with your booking.

Where you give us your communication details such as address, telephone number or email address you acknowledge that this may be used to receive future communications from us about our park.

We do not share your data with other parties except when requested to do so by legal authorities & where you have claimed a discount from membership of a scheme, club or society. We may provide that information to the relevant scheme manager.

11. Complaints    

We are most concerned that you have an enjoyable holiday. Should you nevertheless have cause for complaint, please advise our Site Manager immediately, so that the complaint can be investigated and action taken. If our Site Manager is not available, or if you are not satisfied with the action taken, you should put your comments in writing, within 14 days of your holiday to: The Coachman Caravan Park Pickering Road West Snainton Scarborough North Yorkshire YO13 9PL We will endeavour to send a response within seven working days.

12. English Law    

The contract will be governed by English Law.